Terms of Service

Last updated: April 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the KeywordOrbit desktop application, associated services, documentation, and websites (collectively, "the Software"). KeywordOrbit is a product of Balmer Island Media Inc., a corporation registered in British Columbia, Canada ("KeywordOrbit", "we", "us", or "our"). By downloading, installing, creating an account, or otherwise using the Software, you ("you" or "User") agree to be bound by these Terms. These Terms include a binding arbitration agreement and a class-action waiver in Section 16, which affect how disputes between you and us are resolved. If you do not agree, you must not use the Software.

2. License Grant

Subject to your ongoing compliance with these Terms and payment of all applicable fees, KeywordOrbit grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software on devices you own or control, solely for your personal or internal business purposes. All rights not expressly granted are reserved.

3. Subscriptions, Credits, and Billing

KeywordOrbit is offered under three purchase models: (a) monthly subscriptions, (b) annual subscriptions, and (c) one-time lifetime licenses. Monthly and annual subscriptions automatically renew at the end of each billing period at the then-current price unless cancelled before the renewal date. You may cancel at any time from your account dashboard; cancellation takes effect at the end of the current paid period, and you retain access to any paid features and remaining credits through that date.

Credits are a usage unit consumed when you use metered features, including third-party search volume lookups. Generating keyword lists with the built-in suffix, prefix, and modifier tools does not consume credits. Credit behavior by plan type:

When multiple credit balances exist on an account, credits are generally consumed from the balance that expires soonest first (for example, monthly or annual credits before credit pack credits), at our reasonable discretion. Credits have no cash value, are non-refundable once consumed, and remaining subscription credits are forfeited upon account closure. Credit pack credits remain available while your account is active.

Billing, tax calculation, and payment collection are handled by our third-party payment processor, currently Paddle, who acts as merchant of record for your purchase. Your transaction is subject to Paddle's terms in addition to these Terms. Prices shown at checkout may include or exclude applicable sales tax, VAT, or GST depending on your jurisdiction, and you are responsible for any taxes that are your legal obligation.

Introductory, promotional, or launch pricing may be offered at our discretion and may be limited by time, quantity, or eligibility. If you subscribe at a promotional price, that price will renew at the same rate only if expressly stated; otherwise, renewals occur at the then-current standard price disclosed at or before the time of renewal.

You authorize us and our payment processor to store your payment method and to charge it on a recurring basis for any applicable subscription, renewal, overage, or trial conversion. If a payment fails, we may retry the charge, suspend access to the Software, downgrade your account, or terminate your subscription, in addition to any other remedies available to us.

4. Paid Trial

New users may access a $1 trial for 7 days of KeywordOrbit. A valid payment method is required at sign-up, and the $1 trial fee is charged at the start of the trial. During the trial you may use all features subject to the trial credit allocation disclosed at sign-up. On day 8, the trial automatically converts to the paid subscription plan you selected at sign-up, and your payment method is charged the applicable subscription rate, unless you cancel before the trial ends. You may cancel at any time during the trial from your account dashboard to avoid the subscription charge; the $1 trial fee itself is non-refundable. Trial credits are capped at the disclosed amount, may not be exchanged for cash, transferred, or combined with any other offer, and any unused trial credits are forfeited when the trial ends. We reserve the right to modify, suspend, or discontinue the trial at any time, and to limit trial eligibility to one trial per person, household, or organization.

5. Data Sources and Third-Party Services

The Software integrates with third-party data providers to help you research keywords. These providers may include DataForSEO, Google services (such as Google Ads, Google Keyword Planner, Google Search, Google Trends, and Google Search Console), and other services that are updated from time to time. You are solely responsible for complying with the terms of service, acceptable use policies, API policies, and applicable laws governing any third-party service you access through or in connection with the Software, including any services that require you to sign in with your own credentials.

Where the Software enables you to sign in to a third-party service (for example, a Google account) from within the application, that sign-in occurs directly between you and the third-party provider. KeywordOrbit does not receive, store, or transmit your third-party credentials, cookies, or session data to our servers. All such activity occurs locally on your device under your own account and your own responsibility.

You acknowledge that third-party service providers may modify, rate-limit, suspend, or permanently change access to their services at any time, and that such changes are outside KeywordOrbit's control. KeywordOrbit makes no warranty that any specific third-party data source will remain available, and we shall have no liability arising from any third party's act, omission, outage, pricing change, suspension of access, or termination of access.

5A. Use of Google Services; Google Account Risk; No Google Affiliation

This section applies whenever you use the Software to access, query, or interact with any Google service, including without limitation Google Ads, Google Keyword Planner, Google Search, Google Trends, Google Search Console, and any other product offered by Google LLC, Google Ireland Limited, or any of their affiliates (collectively, "Google Services").

You agree that:

No affiliation, endorsement, or sponsorship. KeywordOrbit and Balmer Island Media Inc. are not affiliated with, endorsed by, sponsored by, or in any way officially connected to Google LLC or any of its affiliates. "Google", "Google Ads", "Google Keyword Planner", "Google Search", "Google Trends", "Google Search Console", "YouTube", "Android", and related names, logos, and marks are trademarks or registered trademarks of Google LLC, used here for identification and descriptive purposes only under the doctrine of nominative fair use.

The indemnification in Section 13 expressly extends to any claim, demand, investigation, or action by Google, or by any third party arising out of your use of the Software in connection with any Google Service.

6. Your Responsibilities and Compliance

You represent, warrant, and agree that:

7. Account Security

You are responsible for safeguarding your account credentials, license keys, and any device on which the Software is installed. You agree to notify us promptly at contact@keywordorbit.com of any actual or suspected unauthorized access to or use of your account. You are solely responsible for all activity that occurs under your account, including any charges incurred, credits consumed, or third-party services accessed, whether or not the activity was authorized by you, until you have notified us and we have had a reasonable opportunity to act on that notification. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your credentials.

8. Prohibited Use

9. Intellectual Property

KeywordOrbit, including all source code, designs, logos, trademarks, documentation, and related content, is owned by Balmer Island Media Inc. and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks or branding except as needed to display the Software as installed. Any feedback, suggestions, ideas, or recommendations you submit to us regarding the Software (collectively, "Feedback") are non-confidential and you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, and exploit such Feedback for any purpose without compensation or attribution to you.

10. Disclaimer of Warranties

THE SOFTWARE AND ALL RELATED SERVICES, DATA, OUTPUTS, RECOMMENDATIONS, AND FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEYWORDORBIT DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TITLE, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, FREE OF VIRUSES OR HARMFUL COMPONENTS, OR THAT ANY PARTICULAR DATA SOURCE OR FEATURE WILL REMAIN AVAILABLE.

Search volume, keyword difficulty, trend data, competitive metrics, and any other data exposed by the Software are estimates supplied by third parties and/or generated by statistical or machine-learning models. Such data is approximate and may be inaccurate, delayed, incomplete, or change without notice. You should independently verify any data before relying on it for business decisions, and you accept all risk arising from your use of or reliance on such data.

Any features powered by artificial intelligence, machine learning, large language models, or labelled "beta", "preview", "experimental", or similar (collectively, "Beta Features") are provided for evaluation purposes only, may produce inaccurate, biased, or incomplete results, may be modified or removed at any time, and are excluded from any service-level commitment or warranty. You must independently review any Beta Feature output before using it.

11. No Guarantee of SEO or Business Results

KeywordOrbit is a research and productivity tool. We do not guarantee, warrant, or represent that your use of the Software will result in any particular search engine ranking, traffic level, conversion rate, lead volume, revenue, profit, return on investment, or other business outcome. Search engine algorithms, marketplace dynamics, competitor behaviour, third-party data sources, and your own implementation choices are outside our control. Any case studies, examples, or screenshots are illustrative only and are not a promise or projection of results you will achieve. You bear sole responsibility for the marketing, content, and business decisions you make using the Software, including any spend you commit on the basis of data or suggestions surfaced by the Software.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KEYWORDORBIT, BALMER ISLAND MEDIA INC., OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, RANKINGS, TRAFFIC, ADVERTISING SPEND, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SOFTWARE, ANY DATA OR OUTPUT IT PROVIDES, OR ANY THIRD-PARTY SERVICE ACCESSED THROUGH IT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SOFTWARE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100). MULTIPLE CLAIMS DO NOT EXPAND THIS CAP.

Time-bar on claims. Any claim or cause of action arising out of or related to these Terms or your use of the Software must be brought within one (1) year after the cause of action arose, or it is permanently barred, except where applicable law prohibits a contractual shortening of the limitation period, in which case the shortest period permitted by law applies.

The exclusions and limitations in this Section 12 form an essential basis of the bargain between you and us and apply even if a stated remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties; in those jurisdictions, the foregoing exclusions and limitations apply only to the maximum extent permitted by applicable law, and our total liability shall be limited to the smallest amount or scope permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless KeywordOrbit, Balmer Island Media Inc., and its directors, officers, employees, agents, and contractors from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Software; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any third-party terms of service or rights, including those of any data provider, search engine, advertising platform, or service you access through or in connection with the Software; (e) any content, keyword list, dataset, or output you upload, generate, export, share, or otherwise process using the Software; or (f) any business decision you make in reliance on the Software. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence at your expense, and you may not settle any matter without our prior written consent.

14. Force Majeure

We will not be liable for any failure or delay in performance arising from causes beyond our reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, government action, public-health emergencies, labour disputes, internet or telecommunications outages, cyberattacks, denial-of-service attacks, power outages, or the act, omission, outage, or termination of access by any third-party service or data provider on which the Software depends.

15. Termination

We may suspend or terminate your access to the Software at any time, with or without cause and with or without notice, including for violation of these Terms, non-payment, suspected fraud, abuse, chargeback, or reputational risk. You may terminate your account at any time by cancelling your subscription and uninstalling the Software. Upon termination, your license to use the Software ends immediately, any unused subscription credits (monthly or annual) are forfeited, and any outstanding credit pack or lifetime credit balance is also forfeited if the termination is for violation of these Terms. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation provisions relating to ownership, payment obligations accrued before termination, warranty disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

16. Governing Law and Dispute Resolution

These Terms and any dispute arising from them are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles or the United Nations Convention on Contracts for the International Sale of Goods.

Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Software shall be resolved by final and binding arbitration administered by ADR Institute of Canada, Inc. under its Arbitration Rules, before a single arbitrator, seated in Victoria, British Columbia, Canada, conducted in English. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information without first complying with this arbitration provision. Small-claims court actions within the monetary jurisdiction of that court may also be brought in lieu of arbitration.

Class-action waiver. You and we each agree that disputes will be resolved on an individual basis and waive any right to participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate or join more than one person's claims and may not preside over any form of representative or class proceeding.

30-day opt-out. You may opt out of the arbitration agreement and class-action waiver in this Section 16 by sending written notice to contact@keywordorbit.com within thirty (30) days of first accepting these Terms, including your name, the email associated with your account, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms. If you opt out, disputes will be resolved in the courts of British Columbia, to whose exclusive jurisdiction you and we both submit, subject to the applicable-law carve-outs below.

Applicable-law carve-outs. Nothing in these Terms limits or excludes any right, remedy, or liability that cannot be limited or excluded under applicable law, including consumer-protection laws applicable to you. If you are a consumer resident in the European Union, the United Kingdom, Australia, Quebec, or another jurisdiction whose laws give you mandatory rights that conflict with this Section 16, those mandatory rights apply to you and the conflicting provisions of this Section 16 do not apply, but the rest of these Terms remain in effect. EU/UK consumers may also bring proceedings in the courts of, and benefit from the mandatory laws of, their country of residence.

17. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will provide reasonable notice (for example, by email or an in-app notice) at least fourteen (14) days before the change takes effect, except where a shorter period is required for legal, security, or fraud-prevention reasons. Continued use of the Software after the effective date constitutes acceptance of the updated Terms. If you do not agree to an updated version, your sole remedy is to cancel your subscription and stop using the Software.

18. Assignment; Independent Parties; Notices

Assignment. You may not assign or transfer these Terms or any rights under them, by operation of law or otherwise, without our prior written consent; any attempted assignment in violation of this provision is void. We may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

Independent parties. Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between you and us. Neither party has any authority to bind the other.

Notices. We may give notices to you by email to the address associated with your account, by in-app message, or by posting on the website. You agree that electronic notices satisfy any legal requirement that notice be in writing. You may give notice to us at contact@keywordorbit.com, with a copy by mail to Balmer Island Media Inc., British Columbia, Canada.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.

Headings. Section headings are for convenience only and do not affect interpretation.

19. Entire Agreement; Severability

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and KeywordOrbit regarding the Software and supersede any prior agreements. If any provision of these Terms is held to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remainder shall remain in full force and effect. The invalidity of any provision in any jurisdiction does not affect the validity of that provision in any other jurisdiction.

20. Language (Quebec / Québec)

The parties confirm that they have requested that these Terms and all related documents, including notices, be drafted in English. Les parties confirment qu'elles ont exigé que la présente convention et tous les documents connexes, y compris les avis, soient rédigés en anglais.

21. Contact

Questions about these Terms? Contact us at contact@keywordorbit.com.

Mailing address: Balmer Island Media Inc., British Columbia, Canada.